We collect information to operate the Service, provide support features (including scheduling, offers, and video/audio sessions), and comply with legal requirements.
We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., audit logs, session records, and payment data may be kept longer to meet legal requirements).
We implement technical and organizational measures designed to protect personal information, including transport‑layer encryption (HTTPS), hashed passwords, and access controls. However, no method of transmission or storage is 100% secure.
Depending on your location, you may have rights over your personal information, such as:
To exercise rights, contact support@cuptalks.com. We may request verification of your identity.
Legal bases include performance of a contract (Art. 6(1)(b)), legitimate interests (Art. 6(1)(f)) such as securing and improving the Service, compliance with legal obligations (Art. 6(1)(c)), and consent (Art. 6(1)(a)) where applicable. You may lodge a complaint with your local supervisory authority.
California residents can request details about categories of personal information collected, purposes, and disclosures, as well as request deletion or correction. We do not sell or share personal information for cross‑context behavioral advertising. If we begin doing so, opt‑out rights will be offered via a “Do Not Sell or Share My Personal Information” link.
The Service is not directed to children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to request deletion.
We may process and store information in countries other than where you live. Where required, we rely on appropriate safeguards for cross‑border transfers (e.g., Standard Contractual Clauses for transfers from the EEA/UK).
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent changes. Material changes will be notified through the Service or by email where appropriate.